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NCO EURES Complaints Procedure

At EURES, we strive for high quality in our service delivery. However, it may happen that you are not satisfied with the way you have been helped, with the information you have received, or with our services in general. We appreciate it if you share this with us, so that we can improve the quality of our service delivery.

How to Submit a Complaint or Comment:

  • Fill out the online complaints form using the button below.
  • It is important that you fill out all the information on the form. Also describe as precisely as possible what you are not satisfied with. We can then handle the complaint quickly and properly. Click <submit> at the end to send your complaint online.
  • You can also use this form to submit a complaint on behalf of someone else. First fill out your own details and then the details of the person for whom you are submitting the complaint.
  • Do you need help submitting a complaint or suggestion? Feel free to contact us at nco-eures@uwv.nl.

What Happens to your Complaint?

  • Within 5 working days you will receive an email confirmation of receipt of your complaint.
  • We investigate your complaint carefully and strive to provide a substantive response within 2 weeks.
  • If the investigation requires more time, we will inform you about this and indicate within what timeframe you can expect a response.

Don’t Agree with the Outcome?

If you disagree with our complaint handling, you can submit a petition to the National Ombudsman within one year, P.O. Box 93122, 2509 AC The Hague. Or visit nationaleombudsman.nl.

Complaints Regulations

The National Coordination Office (NCO) EURES is the manager of the EURES network in the Netherlands. Because the NCO in the Netherlands is established at UWV, UWV’s complaints regulations apply to our complaints procedure. You can read more about this here.

Complaints Procedure